Visual Lease, LLC

  • Technical Support Engineer

    Job Locations US-NJ-Woodbridge
    Job ID
    2018-1143
    Category
    Client Services/Support
    Type
    Regular Full-Time
  • Overview

    As a member of the Client Services Department, Technical Support Engineers work directly with Visual Leases customers to ensure overall customer satisfaction. This position is the primary point-of-contact between Visual Lease and its customers. 

     

    What You Will Do

    • This role will require the individual to provide proactive communications, assistance and troubleshooting as it related to th services provided by Visual Lease.
    • Candidates should have a strong grasp of the fundamentals of application service provider systems and the ability to quickly learn a master systems to effectively communicate to our custoemrs the best and most efficent methods of utilizing out tools. 
    • Candidates should also possess outstanding interpersonal skills and the ability to effectively manage multiple tasks. 
    • Handle incoming client calls serving as first level help-desk support.
    • Handle incoming service and troubleshooting requests from clients and ticket all communications in our customer service ticket software. 
    • Create and Maintain positive, friendly relationships with client contacts. 
    • Provide prompt follow-up on any commitments made to clients. 
    • Primary focus is through tickets and call volume/completion. 

     

    What You Will Need

    • BS or BA Degree
    • 2+ years of experience in a customer support environment, SaaS experience a plus.
    • A natural curiosity and interest to continue to expand your knowledge and skills.
    • Proficiency in Microsoft Office.
    • Work in a fast-paced and constantly changing environment.
    • Experience, fluency and the ability to quickly learn software solutions.
    • The ability to work a modified schedule performing After-Hours and on-call work as necessary.
    • A habit of completing all tasks efficiently, effectively, and seeks additional opportunities when available.
    • Independent and quick learner with the ability to grasp new concepts (especially relating to constantly changing accounting rules effecting our product and client base), and decipher consequences
    • Professional, positive, and nurturing attitude with all clients.

    Competencies

    • Strong organizational skills and attention to detail
    • Exceptional time management skills
    • Positive outlook, patience, and strong relationship-building skills
    • Conduct yourself with business integrity
    • Strong sense of urgency
    • Take ownership
    • Embrace humility and teamwork
    • Ability to connect and influence others
    • Self-motivated with a demonstrated ability to take initiative
    • Adaptability to change

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