As a member of the Client Services Department, Technical Support Engineers work directly with Visual Leases customers to ensure overall customer satisfaction. This position is the primary point-of-contact between Visual Lease and its customers.
What You Will Do
This role will require the individual to provide proactive communications, assistance and troubleshooting as it related to th services provided by Visual Lease.
Candidates should have a strong grasp of the fundamentals of application service provider systems and the ability to quickly learn a master systems to effectively communicate to our custoemrs the best and most efficent methods of utilizing out tools.
Candidates should also possess outstanding interpersonal skills and the ability to effectively manage multiple tasks.
Handle incoming client calls serving as first level help-desk support.
Handle incoming service and troubleshooting requests from clients and ticket all communications in our customer service ticket software.
Create and Maintain positive, friendly relationships with client contacts.
Provide prompt follow-up on any commitments made to clients.
Primary focus is through tickets and call volume/completion.
What You Will Need
BS or BA Degree
2+ years of experience in a customer support environment, SaaS experience a plus.
A natural curiosity and interest to continue to expand your knowledge and skills.
Proficiency in Microsoft Office.
Work in a fast-paced and constantly changing environment.
Experience, fluency and the ability to quickly learn software solutions.
The ability to work a modified schedule performing After-Hours and on-call work as necessary.
A habit of completing all tasks efficiently, effectively, and seeks additional opportunities when available.
Independent and quick learner with the ability to grasp new concepts (especially relating to constantly changing accounting rules effecting our product and client base), and decipher consequences
Professional, positive, and nurturing attitude with all clients.
Strong organizational skills and attention to detail
Exceptional time management skills
Positive outlook, patience, and strong relationship-building skills
Conduct yourself with business integrity
Strong sense of urgency
Embrace humility and teamwork
Ability to connect and influence others
Self-motivated with a demonstrated ability to take initiative