Visual Lease, LLC

  • Account Manager - Growing Software Technology Company

    Job Locations US-NJ-Woodbridge
    Job ID
    2018-1023
    Category
    Client Services/Support
    Type
    Regular Full-Time
  • Overview

    Visual Lease is seeking an Account Manager who will report directly to the Director of Account Management within the Client Services Department at Visual Lease.  This is a position that provides a unique opportunity to work directly with over 300 clients in various industries all over the world.

    What You Will Do

    Reporting to the Director of Account Management, this position provides a unique opportunity to support our customers in various industries all over the world, including many Fortune 500 companies.  The role involves managing the ongoing relationship with these customers as well as upselling them to purchase additional services and modules.

    The Account Manager is expected to be organized, detail-oriented, fast-learning, tech-savvy, and supportive. He or she will be responsible for ensuring a positive experience for every customer, and will be expected to listen to our customers and provide creative input to our product, sales, and marketing teams, continuously expanding and improving the features of our software.  

    The Account Manager will be responsible for: 

    • Actively manage, grow and retain a portfolio of customers using the Visual Lease Platform.
    • Check-in with the customer throughout the implementation process to ensure that the customer’s needs are met.
    • Establish and grow relationships with executive sponsors and decision makers. Develop a success plan to ensure organizational adoption and expansion of our product.
    • Close renewal business on a monthly basis, meeting or exceeding quota.
    • Identify upsell opportunities, perform demonstrations of advanced features, and generate upsell. proposals and contracts, as well as identify and deliver cross sale opportunities for our various corporate partners, meeting or exceeding quota on a monthly basis.
    • Be proficient with the Visual Lease platform, able to introduce new functionality to customers.
    • Advocate and effectively communicate all customer feedback and enhancement ideas to Engineering, Customer Services and Sales Teams.
    • Ability to work inter-departmentally to ensure customer’s expectations are met.
    • Receive and respond to all customer inquiries. Manage customer expectations while serving as the liaison between the Engineering, Technical Support, and Abstracting teams.
    • Track all customer interactions in internal CRM tools.

    What You Will Need

    • 2+ years of account management experience from a high-tech company, ideally with Finance, Accounting, CRM or related applications (i.e. ERP systems) in a SaaS environment.
    • Bachelor’s Degree or equivalent experience.
    • Ability to travel up to 20% to visit clients onsite.
    • Experience developing strategies on assigned accounts to fully leverage technology solutions. Experience in leading projects from conception to closure, and in leveraging internal resources to get things done.
    • Fluent in modern web-based technologies.
    • Ability to quickly grasp lease accounting and lease administration.
    • Experience in building trusted relationships with executive sponsors and end users.
    • Strong organization skills, excellent verbal and written communications stills, an eye for detail and the ability to multi-task.
    • Positive outlook on life, patience, and strong relationship-building skills.
    • Comfort in a fast-paced, growing environment where change is constant and the ability to think outside-of-the-box is valued.

    Competencies

    • Strong organizational skills and attention to detail
    • Exceptional time management skills
    • Positive outlook, patience, and strong relationship-building skills
    • Conduct yourself with business integrity
    • Strong sense of urgency
    • Take ownership
    • Embrace humility and teamwork
    • Ability to connect and influence others
    • Self-motivated with a demonstrated ability to take initiative
    • Adaptability to change

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed